I spent 30 minutes today trying to get the PAC code from O2 so that I could transfer my mobile number to GiffGaff.
I did eventually succeed but the wait was excruciating. Why I hear you ask? Well, they chose the most awful muzak to play while I was waiting for them to answer the phone.
The best track they played was by Gary Numan/Tubeway Army. Can't remember which one.
The worst I am still trying to erase from my memory. Some utter drivel about a dance floor done by the sugarbabes (I think, sounded a bit like them).
Why do they insist on playing such rubbish. In my case I nearly hung up twice I could not stand what was being played.
Maybe that's what they were hoping would happen. Make a certain number of people hang up in disgust so they can clear their calls.
When I did get through the man tried to persuade me to not change providers. I said that GiffGaff were £10 and unlimited data. He said that he could not do unlimited data for that price. He then told me I wasn't even using 250Mb a month so I should not need unlimited. I then told him to tell me the PAC and I said goodbye and hung up.
Why can't you get the PAC from their website? Is it because they want to talk to you to try and persuade you to stay? I should think so.
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